Artificial Intelligence (AI) in Human Resources (HR)


When one talks about Artificial Intelligence, people are more skeptic about it, largely because of the general notion about machines replacing humans in various roles. But there isn’t anything scary about AI. AI helps to add value to your business by enabling companies to make more accurate decisions.

AI can help companies retain talent and prevent employee turnover. It aids recruiters and HRs in carrying out their day-to-day tasks in a more effective and efficient manner.

Let’s have a look at some of the areas of HR where AI can have a profound impact;


The process of recruitment involves many time-consuming tasks such as sourcing of profiles, candidate matching & rediscovery, managing employee referrals, etc. AI can pretty much aid the HR department in every part of the recruitment funnel in addition to managing the mundane tasks.

Some of the benefits it offers are;

  • It helps to reduce bias
  • improves the candidate experience
  • adds a human angle to HR processes

Embracing an AI-powered solution will help hiring managers and recruiters solve the talent crisis. AI helps to automate the process of sourcing profiles and can analyze millions of profiles within a short period of time than what is required for humans. AI can screen the candidate pipeline to look for candidates that match the current requirement.

Overall AI helps to accelerate the talent acquisition process without the need for compromising on talent quality.

Employee Engagement

Right from the employee onboarding process until the time they exit the organization, AI can create positive employee experiences.

Instead of asking a new employee to go through a lengthy handbook on understanding the company policies, an AI chatbot can be used to answer any specific questions the person may have.

Chatbots can act as personal assistants and help to capture the employees’ daily experiences in real time. They can be used to gather information on how employees are feeling and what they feel about the company using the sentiment analysis.

This gives an interesting outlook into an employee’s general mood, their work satisfaction and their relationship with colleagues, team, and managers.

AI can be used to come up with learning and development initiatives for both professional development and obtaining leadership positions.

AI predictive analysis can be used to identify the employees having the potential to fill the leadership positions. It can also identify employees who feel disengaged and recommend necessary learning initiatives to make them feel better.

Performance Analysis

AI helps to gather information about employees such as experience, projects, skills, and qualities and assign a rating to them. It compares their previous skills and checks whether the person has acquired any new skill over a period of time. This data can help the managers to decide on the pay, promotions, and bonuses.

Employee Retention

AI can help in creating more fulfilling experiences for employees. It helps to provide personalized engagement recommendations for HRs in real-time which enables them to act fast and prevent any effect on the productivity of the employees.

It also helps the HRs to track the satisfaction levels of the employees through sentiment analysis. HRs can start addressing the pain points before the red flag appears.

These are some of the areas where AI can help optimize the HR process. Companies can use AI to identify the areas of HR where they are doing it correctly and the ones where they can improve.






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